Posts Tagged ‘Tech support’

PostHeaderIcon Tech Support / Sales Representative

An industry leader in technology, based in Metro-West Massachusetts is seeking experienced Tech Support / Sales Representatives to add to their already stellar customer service department. This position is “REMOTE / WORK FROM HOME ONLY.”

BENEFITS TO YOU:

Work from comforts of your home
Industry specific, customized training
Competitive salary and benefits package
Flexible scheduling opportunity

HOME OFFICE REQUIREMENTS:

High speed internet access
Dedicated Windows based computer system with XP, Vista or 7
Quiet & Private Workspace
Dedicated landline – NO VOIP

** EXEMPT FROM THIS EMPLOYMENT OPPORTUNITY: candidates who reside in Massachusetts, New York, New Jersey, California & Mississippi.

Working hours:  40 HOURS (REMOTE)

A technical support / sales representative is responsible for providing distinctive customer service to customers. This role requires you to facilitate customer inquiries at the first point of contact using the tools and training provided to you.

RESPONSIBILITIES:

Acknowledge, evaluate, and appropriately respond to incoming sales leads and requests for tech support assistance.
Identify technical issues by thoroughly examining systems using diagnostic tools.
Guide customer service related issues to resolution through professional courtesy and attentive listening skills.

EDUCATION / EXPERIENCE:

3 years minimum desktop or call center support for all standard Windows based systems
Previous tech support experience with Mac OS based systems a PLUS

Bilingual candidates are welcome (NOT MANDATORY)

Proof of any certification(s) including but not limited too: MSDT, MCSE, A+, MCP, CCNA, CCNP, NET+

How to Apply

Please submit your resume to Patrick Watson : patrick.watson@randstadusa.com.

Find this job at http://us.randstad.com/content/findj…gn=SimplyHired