Posts Tagged ‘Seasonal’

PostHeaderIcon Career Connections Inc. – Customer Service Agents – Seasonal

Career Connection Inc. is seeking work-at-home customer support professionals in the following U.S. states: AL, AZ, AR, CO, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, RI, SD, TN, TX, UT, VT, VA, WV, WI, and WY.  These are part-time seasonal positions.  You must be 18.

They are hiring now for this position. Training is ongoing! Training will be full time for 3 weeks; then 15-40 hours per week schedules.

Training – 30 hours week

Peak Season – January – April (30-40 hrs a week)

Mini Peak Season – October (30-40 hrs a week)

Off Season – Remaining months (Part-time hours)

Part-time; seasonal; tax preparation experience a plus!

Are you looking for something different than the traditional work environment?
Are you interested in part-time flexible hours that supports your home life?
Do you want relief from the commute and expensive gas prices?
Would you like to dress casual everyday?

Then we have a job that might interest YOU …

As a CCI Work At Home (WAH) Customer Service Agent, you will use your strong customer service focus, strong problem solving skills, and your empathetic/compassionate approach to take incoming customer calls in a Virtual Call Center environment.

We are looking for persons who have the ability to work independently, who are self disciplined and can operate effectively with minimal supervision.  Your skills should include self-help and technical support self-help.  The WAH program also requires you have strong comprehension skills, strong problem solving skills and schedule flexibility.

Customer Service Agent Responsibilities:

  • Provide customer support to clients via phone, email or web channels.
  • Learn and become knowledgeable of client’s products or services.
  • Accurately log all interactions via established business process and tools
  • Provide prompt, reliable and accurate information to customers while adjusting to the pace of the caller
  • Demonstrate ability to identify solutions based on established processes and procedures.
  • Demonstrate effective soft skills, active listening, and ability to empathize with the customer’s situation
  • Act with sensitivity in all customer interactions
  • Effectively manage length of calls / handle time
  • Display effective time management skills
  • Promote teamwork and contact center success

Skills / Requirements

Core Competencies:

  • Keyboarding skills at a minimum of 30 wpm
  • Computer proficiency, keyboard and/or web navigation skills
  • Good problem solving, analytical and data entry skills
  • Effective verbal & written communications skills
  • Ability to work with minimal supervision & handle pressure
  • Excellent customer service skills
  • Professional phone etiquette

Requirements:

  • Strong communication and customer service skills
  • Ability to work independently
  • Flexibility to accommodate changing work shifts
  • Computer proficiency
  • High school diploma, GED or above
  • 1-2 years experience working from a home office is helpful
  • Tax preparation/support a plus!

Technology that meets the following:

  • Quiet work area; free of background noise and distractions, with a door
  • 17″ monitor or larger with minimum screen resolution of 1280 x 1024, keyboard and mouse, and speakers or an audio headset.
  • High speed Broadband Internet connection (not wireless) with a minimum of 384Kbps upstream and 512Kbps downstream
  • Dedicated telephone analog landline (not wireless)
  • Corded telephone with mute button (not cellular)
  • Telephone headset that plugs directly into the phone (not wireless)

Must be at least 18 years old to apply, and pass a criminal background check, and comprehensive assessments during and after training. CCI is an equal opportunity employer.

As part of the interview process you will be expected to demonstrate via video conference that you have the above listed technology requirements prior to candidate consideration.

How to Apply

http://www.ccicareers.com/wah.htm

PostHeaderIcon Teleflora – Consumer Sales Professional (Seasonal for Mother’s Day)

This is a Telecommute, Home Based, part time, seasonal position for the Mother’s Day holiday.

Scope:
Consumer Sales Professionals (CSPs) will use every customer contact to reinforce the Teleflora commitment to customer service which includes taking inbound customer sales and service calls for Teleflora Member Florists. CSPs should demonstrate the ability to work independently; meet established key performance indicators and resolve customer inquiries. Demonstrated ability to up-sell and cross-sell as well as ability to resolve conflict over the phone and resolve customer inquiries is required.

Primary Job Responsibilities:

  • Become familiar with products that Teleflora and Teleflora florists sell.
  • Meet/exceed the daily, weekly and monthly key performance indicator goals
  • Establish a high level of rapport and trust with our customers
  • Use every customer contact to reinforce the Teleflora commitment to customer service

Knowledge/Skills/Abilities:

  • Excellent customer service, interpersonal and communication skills
  • Excellent verbal and written skills including grammar and voice quality
  • Demonstrates professional phone demeanor and attitude at all times
  • Self-sufficient and dependable.
  • Demonstrated ability to work independently in a virtual environment
  • Flexible and resilient
  • Active listening and attention to detail with the ability to multi-task in a fast-paced and changing environment
  • Ability to identify, troubleshoot and resolve customer challenges
  • Ability to handle conflict over the phone- win/win attitude
  • Ability to problem solve and properly execute company/client policies while creating a positive customer experience
  • Computer literate- the ability to fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs
  • Good typing and data entry skills
  • Function comfortably in a performance-based environment with calls that are monitored, recorded and assessed. Call times and quality scores are an integral part of the position
  • Previous telephone customer service experience is desirable
  • Legally able to work in the United States
  • High School Diploma or equivalent

Compensation:

  • Training: Paid at your state’s minimum wage per hour (16 hours training)
  • After Training: $8.00 per hour to $11 per hour with commission
Job Requirements :

Program Requirements:

  • Due to fluctuation in call volume from the client, some flexibility may be required and schedules may vary on a weekly basis
  • CSPs may show availability over and above their committed schedule as long as their commitment has been met on their committed shifts and days. CSPs may or may not be scheduled additional hours over the fixed schedule
  • Missing a scheduled shift will require approval from the program management team. A copy of the adherence policy and reliability policy will be provided and is required to be agreed to prior to placement on this program
  • CSPs should expect to be scheduled for work if a holiday falls on a required day of their shift

Home Office Requirements:

***Required before training begins:

  • Computer must be ‘hard-wired’ to modem or router, no wireless connections.
  • Corded Telephone headset with noise-canceling microphone that plugs into a corded landline telephone for production calls. Mute button and volume control required either on headset or phone

***Required before hire:

  • High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
  • Analog landline phone line (No cell phones, digital or VoIP, some cable companies ok)

Computer Requirements:

  • We support Windows XP, Windows Vista Basic, Windows Vista Premium/Business/Ultimate, and Windows 7.
  • In addition 2 GB RAM is required.

Working Conditions:

  • Must be capable of working extended hours to meet company peaks.
  • Holiday time off will be prohibited due to increased order volume.
  • Fast-paced, solutions oriented office environment.

How to apply

https://teleflora.tms.hrdepartment.com/jobs/3292/Work-at-Home-Consumer-Sales-ProfessionalHome-based-Telecommute