Posts Tagged ‘call center’

PostHeaderIcon Chase Source – Call Center Representative (must be in the Houston area)

ChaseSource is a minority-owned, business solutions firm specializing in Recruiting, Human Resources Consulting, and Recruitment Process Outsourcing. The company was built by Human Resource professionals and Recruiters to serve companies in need of tactical as well as strategic Talent Acquisition and Managed Solutions. With countless years of combined talent on staff, ChaseSource provides the people, process, and technology to enable your company to win the war for talent that will translate to an improved financial bottom-line. ChaseSource’s current client base includes Fortune 100 Corporations, small businesses, and everything in between. The industries currently served by ChaseSource are as diverse as financial, telecommunications, energy, retail, and technology.

30 Call Center Representatives Needed – Work from Home

  Shift: Must be flexible to work any shift (Days/Evenings/Nights); Full-time

Pay: $10.00 – $13.00/hr.

Location: Houston, TX

Job Purpose:

Delivering superior customer service by providing product and service information; resolving product and service problems.

Principal Responsibilities:

  • Communicate with customers by telephone to address account or product inquiries, requests and attempt to bring resolution.
  • Supply thorough customer service, maintain positive customer relations, and work efficiently in the name of the client.
  • Provide thorough, efficient, and accurate updates on computer database for each call made.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Perform other duties as assigned by management.

Job Requirements:

  • High School Diploma or General Educational Development (GED) certificate.
  • Previous call center experience preferred.
  • Ability to maintain the highest level of confidentiality.
  • Proficient personal computer skills.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team fostered environment.
  • Ability to work in a multi-tasked environment.
  • Ability to prioritize and organize work.
  • Ability to adapt to a flexible schedule.

Work Environment:

Work from Home Agents will need to maintain an Office Environment:

Computer Requirements:

  • PC running Windows XP, Windows Vista or Windows 7
  • Minimum 20 GB free hard drive disk space
  • Minimum 2 GB RAM
  • 1.8 GHz Processor or higher (Dual Core or higher Processor)
  • Monitor with minimum screen resolution of 1024×768 (1280×1024 recommended)
  • Sound card and speakers to listen to audio files
  • Current Anti-Virus software with updated definitions (Alpine Access recommends: Microsoft Security Essentials or Nod32)
  • Current anti-spyware software (Alpine Access recommends: Super Anti-Spyware, Emsisoft Anti-Malware or Malwarebytes)
  • Firewall installed & operating -or- Windows firewall turned on

Internet Access Requirements:

  • Subscription to a reliable, high-speed, hard-wired, bi-directional Internet connection. DSL or Cable with bi-directional speeds of 512K or more
  • No satellite or wireless Internet service
  • Internet Explorer 7 or later
  • Highly Recommended: A home router with at least the following features:
    • IP address routing
    • Network Address Translation (NAT)
    • DHCP functions
    • Firewall functions
    • LAN connectivity like a network switch

Telephone Line Access Requirements:

  • Analog landline that meets one of these requirements:
  • Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home.
  • Cable – phone service from a Cable TV service provider.
  • Fiber-Optic – phone line provided by a local phone service.
  • A telephone line that you can dedicate for your use while working, and that you can use while also accessing the Internet. Please note, this phone line will not be available for personal household use during your shift hours.
  • The telephone must be a corded traditional telephone. No cordless, cellular/wireless or VoIP phones (Vonage, AT&T CallVantage, etc.).

How to apply