Posts Tagged ‘benefits’

PostHeaderIcon Kelly Connect – Customer Service Representative – Full Time

We’re looking for someone who loves to interact with people, genuinely cares and shows a true passion to help others.​

At KellyConnect we offer a desirable career path and growth opportunity with a well established, reputable and exciting company!

In this long-term, full time position you’ll be part of a virtual team providing world-class service and support to customers.​ We’ll give you the equipment and comprehensive training to be a support Rock-Star!

KellyConnect is looking for enthusiastic, empathetic, self-directed candidates for the delivery of superior customer support of our client’s services and products with light sales opportunities.​ If you find it easy to be happy, positive and enthusiastic then this is a great job opportunity for you.​

What your role will include:
Customer Directors are the call center front line which provides the best-in-class quality customer service on every call.​  Following a standard call flow, Customer Directors will verify the available customer product coverage and route the caller to the appropriate level of support.​ Customer Directors will be responsible for documenting all calls accurately using call tracking/​case management system.​  Customer Directors will also be responsible for some light up selling of long-term protection plans.​ This is a full time position.​

Do you have what it takes?​
•    At least 18+​ years of age with a HS diploma or equivalent
•    Ability to work from home in a quiet environment free of background noise and interruption
•    Motivated self-starter
•    Responsive to supervision and direction
•    Strong work ethic; punctual and reliability
•    Ability to work a schedule that may include evenings, weekends, and holidays
•    Ability to listen closely and stay focused on the caller
•    Communicate in a clear and effective manner, both verbally and in writing
•    Possess enthusiasm, empathy, confidence, and willingness to assist through speaking voice
•    Ability to multi-task by reading, typing, and maneuvering through applications while still engaging customer in conversation
•    Willingness to go above and beyond
•    Dedication to role and desire to grow within the organization
·    “User-level” knowledge of computer technology PC/​MAC and Smartphone technology OS/​Android/​Windows mobile a must.​

Candidates will be required to pass a pre-employment screening and criminal background check.​

How to Apply