PostHeaderIcon Sutherland – Customer Service/Tech Support/Sales

At Sutherland Global Services, our consultants are at the core of our business. Consultants interact with our customers, providing front-line support and account management. Through the use of phone, email, and/or chat, these team members focus on delivering excellent customer service. By applying for a consultant position, you will be considered for a wide variety of opportunities including roles in Customer Service, Account Management, Technical Support, and Sales. Join our team today!

Responsibilities:

  • Answer inbound calls, mostly regarding technical issues with a product or service. Some calls  may be regarding general billing inquires.
  • Access customer records and verify customer account information.
  • Use probing questions and other soft-skill techniques to diagnose customer issues and provide a solution or escalation path to resolve the concern.
  • Access customer databases, knowledge resources, and technical applications to further determine the root cause of the problem.  This will require the navigation of multiple systems.
  • Interact with client departments (test desk, field service, dispatch) when escalations are required.
  • Schedule a technician visit when an issue cannot be resolved via traditional troubleshooting methods. Negotiate appointment time with the customer and inform the customer if there is a charge for the service call.
  • Process customer payments using credit card or direct debit.
  • Initiate and document client responses to customer contacts by keying new or changed information about accounts into the computer system and completing any forms required to request action by other departments or gather additional information.
  • Participate in team meetings and individual meetings with Team Manager concerning own job performance.
  • Attend job-related training; this may include new hire training, refresher training, new product or service updates, and product cross-training.
  • Attend work when scheduled, even during irregular/unexpected days or hours; take incoming calls as soon as possible following a previous call.
  • Maintain a clean/safe work environment.
  • Perform other duties as assigned.

Qualifications:

  • 18 years of age
  • HS diploma or equivalent
  • Prefer 1 year or more of customer service experience

How to Apply

https://www.sutherlandathome.com/Sutherland_At_Home_Apply.aspx

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PostHeaderIcon TeleTech – Customer Service Representatives

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you.  TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer’s needs first. 

 

In this position, you’ll be fielding questions from customers of Fortune 500 brands.  You’ll be assigned to an account and have full training on the product or service which you’ll be assisting customers with.  As a Customer Service Associate, you get to hear the satisfaction from your customer after you’ve been able to help them get the most out of their products or services.     

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you!  In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily.  Its people just like YOU that make TeleTech a great place to work. 

What we offer:

 And here’s the important stuff…  TeleTech provides our associates with:

  • Competive Slary+ bonuses (averaging $8.50-$9.00 an hour)
  • Advancement and Career Opportunities
  • Tuition Reimbursement and Retirement Savings
  • Employee rewards and discounts

What we’re looking for: 

Motivation, Passion, Integrity.  Those are just some of the attributes valued at TeleTech.  Of course, there are some other requirements too.  These include:

 

·         High School Diploma or equivalent

·         6 months or more of customer service experience

·         Competency using Microsoft Windows

·         Exceptional Communication & Verbal skills

·         Ability and desire to excel in a fast-paced work environment. 

How to Apply

 

http://www.TeleTechJobs.com

 

TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
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PostHeaderIcon 1-800-Flowers.com – Full Time/Seasonal Customer Service Rep. – Must live in DE, IL, MT, NH, NM, NY, OH, OK, OR

Want to have fun and earn bonuses for selling our Delicious Gourmet Food and Gift products?? Our Seasonal Fulltime Work from Home Customer Service position is now available for a short period of time! Our Teams of Sales Representatives have great fun with contests and prizes while talking to the Greatest Customers in the World. Our Food Brands have great bonus incentives based on your ability to up- sell.

Summary

1-800-FLOWERS.COM’s customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.

Qualifications

Successful candidates will meet the following qualifications:

  • Must be a resident and live in the following states: Delaware, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma, and Oregon
  • Highly PC literate and have their own PC with a reliable high-speed Internet connection
  • Ability to type 35 words per minute is essential
  • Prior call center experience strongly preferred
  • Applicants must be 18 years of age or older and have a high school diploma or GED to apply
  • Strong written and verbal communication skills required. Fundamental math skills required
  • Strong sales skills
  • Highly motivated and Dependable

Hardware, Software, Workstation Specifications: Minimum Requirements

  • Internet Connection:
    • Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
    • Minimum up load speed: 500 kbps
    • Minimum download speed: 1.5 mbps
  • Computer Hardware:
    • 1.8 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor)
    • 1 GB of RAM
    • Sound card with speakers
    • 17″ Flat Panel Display recommended (capable of 1280 x 1024), 15″ minimum
  • Computer Software:
    • Windows XP Vista Operating or Windows 7 system
    • Internet Explorer 6.0 or above
    • Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. – Free download available on the Web
    • Antivirus Software: Valid software with current and updated virus definitions.
  • Telephone Requirement:
    • Primary dedicated telephonic line with the ability to disable features such as call waiting, forwarding, etc. Cellular/Wireless phones are NOT permitted.
    • Digital Telephones & VoIP Telephones are permitted as your primary or alternate phone lines, services such as Skype, etc. Google Voice is not permitted. Voice services such as Magic Jack that connect through a USB port are NOT permitted.
  • Headsets Requirement:
    • USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
    • If a land based telephone line is used, a compatible corded telephone with headset capability will be required . This must be a corded traditional telephone. No cordless/wireless telephone handsets allowed. Please note you will need both a USB headset to connect to the 1800Flowers Voice service and a separate headset for your land based personal telephone.
    • If a Digital Telephone or VoIP Telephone is selected as your Primary phone line, only one USB Headset will be required since it may be used for both the 1800Flowers Voice Service as well as the Personal Telephone.
    • AIM: Free download available at www.aim.com
    • A personal email account with a professional user name.
  • Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
  • Battery Backup: UPS/Battery Power Supply including surge
  • Your workstation must be in a private, quiet area away from others in your residence and background noise

How to Apply

Click Here

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PostHeaderIcon NobleHour – Customer Advocate

Job Description

If you are looking for a part-time, flexible online support position with an exciting social networking website look no further! Join our NobleHour Team and make a positive impact.

As the Internet makes way for more companies to develop software and web browser based services to their clients, the need for skilled customer support professionals continues to grow. As a Noblehour.com Customer Advocate you will assist our valuable customers with troubleshooting and setting up their network on NobleHour.com. You will be working remotely making changes, adjustments and updates to internal data, on behalf of our users. You will be the first line of contact within our Support Center database.

Pay hourly rate: $10.00-$12.00 based on experience

Start Date: TBD

Description

Telecommuting opportunity responsible for providing technical support and customer service to clients and possibly escalating to Quality Assurance Department for further evaluation

Work with customers to gather requirements, troubleshoot and resolve account issues

Respond to questions via phone and email regarding online social media management system (NobleHour.com)

Must have at least 2 years of related support experience.

Remote position – Work from home. Our customer advocates are responsible for their own hardware equipment (computer, internet, phone/skype line). Some office time may be required.

Requirements

Customer Service experience 1+ years

Technical background and/or experience working with computers

Associate Degree or equivalent experience

General knowledge base of the most used software, operating systems, browsers and telephony applications

A drive to assist people with their technical concerns

Excellent customer service skills

Nice To Have

Previous Service Desk experience 5+ years

Some have formal training that includes special certification or educational requirements

Computer Science background

How to apply

http://www.bright.com/jobs/job/20339400_379a4ce21

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