Archive for the ‘Phone Jobs’ Category

PostHeaderIcon Career Connections Inc. – Customer Service Agents – Seasonal

Career Connection Inc. is seeking work-at-home customer support professionals in the following U.S. states: AL, AZ, AR, CO, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, RI, SD, TN, TX, UT, VT, VA, WV, WI, and WY.  These are part-time seasonal positions.  You must be 18.

They are hiring now for this position. Training is ongoing! Training will be full time for 3 weeks; then 15-40 hours per week schedules.

Training – 30 hours week

Peak Season – January – April (30-40 hrs a week)

Mini Peak Season – October (30-40 hrs a week)

Off Season – Remaining months (Part-time hours)

Part-time; seasonal; tax preparation experience a plus!

Are you looking for something different than the traditional work environment?
Are you interested in part-time flexible hours that supports your home life?
Do you want relief from the commute and expensive gas prices?
Would you like to dress casual everyday?

Then we have a job that might interest YOU …

As a CCI Work At Home (WAH) Customer Service Agent, you will use your strong customer service focus, strong problem solving skills, and your empathetic/compassionate approach to take incoming customer calls in a Virtual Call Center environment.

We are looking for persons who have the ability to work independently, who are self disciplined and can operate effectively with minimal supervision.  Your skills should include self-help and technical support self-help.  The WAH program also requires you have strong comprehension skills, strong problem solving skills and schedule flexibility.

Customer Service Agent Responsibilities:

  • Provide customer support to clients via phone, email or web channels.
  • Learn and become knowledgeable of client’s products or services.
  • Accurately log all interactions via established business process and tools
  • Provide prompt, reliable and accurate information to customers while adjusting to the pace of the caller
  • Demonstrate ability to identify solutions based on established processes and procedures.
  • Demonstrate effective soft skills, active listening, and ability to empathize with the customer’s situation
  • Act with sensitivity in all customer interactions
  • Effectively manage length of calls / handle time
  • Display effective time management skills
  • Promote teamwork and contact center success

Skills / Requirements

Core Competencies:

  • Keyboarding skills at a minimum of 30 wpm
  • Computer proficiency, keyboard and/or web navigation skills
  • Good problem solving, analytical and data entry skills
  • Effective verbal & written communications skills
  • Ability to work with minimal supervision & handle pressure
  • Excellent customer service skills
  • Professional phone etiquette

Requirements:

  • Strong communication and customer service skills
  • Ability to work independently
  • Flexibility to accommodate changing work shifts
  • Computer proficiency
  • High school diploma, GED or above
  • 1-2 years experience working from a home office is helpful
  • Tax preparation/support a plus!

Technology that meets the following:

  • Quiet work area; free of background noise and distractions, with a door
  • 17″ monitor or larger with minimum screen resolution of 1280 x 1024, keyboard and mouse, and speakers or an audio headset.
  • High speed Broadband Internet connection (not wireless) with a minimum of 384Kbps upstream and 512Kbps downstream
  • Dedicated telephone analog landline (not wireless)
  • Corded telephone with mute button (not cellular)
  • Telephone headset that plugs directly into the phone (not wireless)

Must be at least 18 years old to apply, and pass a criminal background check, and comprehensive assessments during and after training. CCI is an equal opportunity employer.

As part of the interview process you will be expected to demonstrate via video conference that you have the above listed technology requirements prior to candidate consideration.

How to Apply

http://www.ccicareers.com/wah.htm

PostHeaderIcon Kelly Connect – Customer Service Representative – Full Time

We’re looking for someone who loves to interact with people, genuinely cares and shows a true passion to help others.​

At KellyConnect we offer a desirable career path and growth opportunity with a well established, reputable and exciting company!

In this long-term, full time position you’ll be part of a virtual team providing world-class service and support to customers.​ We’ll give you the equipment and comprehensive training to be a support Rock-Star!

KellyConnect is looking for enthusiastic, empathetic, self-directed candidates for the delivery of superior customer support of our client’s services and products with light sales opportunities.​ If you find it easy to be happy, positive and enthusiastic then this is a great job opportunity for you.​

What your role will include:
Customer Directors are the call center front line which provides the best-in-class quality customer service on every call.​  Following a standard call flow, Customer Directors will verify the available customer product coverage and route the caller to the appropriate level of support.​ Customer Directors will be responsible for documenting all calls accurately using call tracking/​case management system.​  Customer Directors will also be responsible for some light up selling of long-term protection plans.​ This is a full time position.​

Do you have what it takes?​
•    At least 18+​ years of age with a HS diploma or equivalent
•    Ability to work from home in a quiet environment free of background noise and interruption
•    Motivated self-starter
•    Responsive to supervision and direction
•    Strong work ethic; punctual and reliability
•    Ability to work a schedule that may include evenings, weekends, and holidays
•    Ability to listen closely and stay focused on the caller
•    Communicate in a clear and effective manner, both verbally and in writing
•    Possess enthusiasm, empathy, confidence, and willingness to assist through speaking voice
•    Ability to multi-task by reading, typing, and maneuvering through applications while still engaging customer in conversation
•    Willingness to go above and beyond
•    Dedication to role and desire to grow within the organization
·    “User-level” knowledge of computer technology PC/​MAC and Smartphone technology OS/​Android/​Windows mobile a must.​

Candidates will be required to pass a pre-employment screening and criminal background check.​

How to Apply

http://jobview.monster.com/Customer-Service-Rep-Inbound-Call-Center-Customer-Director-Job-Dothan-AL-US-127032655.aspx

 

PostHeaderIcon NexRep – Outbound Calls – Huge Demand Until The End Of The Year For Reps!

Agents will help customers of TV products find a way to get the items they want. Outbound calls are those in which an agent calls the customer, but don’t worry, this is not a cold call. In these cases a customer has recently placed a phone call to express interest in a product, but did not place an order. NexRep agents call the customer back to understand why they chose not to buy, then provide a more attractive offer, and encourage them to complete their transaction.

NexRep expects tremendous demand for this call type through the end of the year. If you are deciding between this and another call type, you may have a much better chance of being accepted here.

NexRep agents can generate a great income; many average about $15 per hour, with some agents exceeding $25 per hour. If you’re willing to put in the effort and focus, a great career is within your reach. In recent years we understand times have been difficult for many people, so unlike some other companies, we will not exclude you due to a credit report.

NexRep agents pick their own schedule; if calls are available, you choose when you want to provide services. Taking a short break, picking up your kids from school, or any of the other concerns of daily life are yours to address as you choose.

How to Apply

http://www.nexrep.com/agents.html

 

 

PostHeaderIcon Sutherland – Customer Service/Tech Support/Sales

At Sutherland Global Services, our consultants are at the core of our business. Consultants interact with our customers, providing front-line support and account management. Through the use of phone, email, and/or chat, these team members focus on delivering excellent customer service. By applying for a consultant position, you will be considered for a wide variety of opportunities including roles in Customer Service, Account Management, Technical Support, and Sales. Join our team today!

Responsibilities:

  • Answer inbound calls, mostly regarding technical issues with a product or service. Some calls  may be regarding general billing inquires.
  • Access customer records and verify customer account information.
  • Use probing questions and other soft-skill techniques to diagnose customer issues and provide a solution or escalation path to resolve the concern.
  • Access customer databases, knowledge resources, and technical applications to further determine the root cause of the problem.  This will require the navigation of multiple systems.
  • Interact with client departments (test desk, field service, dispatch) when escalations are required.
  • Schedule a technician visit when an issue cannot be resolved via traditional troubleshooting methods. Negotiate appointment time with the customer and inform the customer if there is a charge for the service call.
  • Process customer payments using credit card or direct debit.
  • Initiate and document client responses to customer contacts by keying new or changed information about accounts into the computer system and completing any forms required to request action by other departments or gather additional information.
  • Participate in team meetings and individual meetings with Team Manager concerning own job performance.
  • Attend job-related training; this may include new hire training, refresher training, new product or service updates, and product cross-training.
  • Attend work when scheduled, even during irregular/unexpected days or hours; take incoming calls as soon as possible following a previous call.
  • Maintain a clean/safe work environment.
  • Perform other duties as assigned.

Qualifications:

  • 18 years of age
  • HS diploma or equivalent
  • Prefer 1 year or more of customer service experience

How to Apply

https://www.sutherlandathome.com/Sutherland_At_Home_Apply.aspx