Archive for the ‘Benefits Package’ Category

PostHeaderIcon Kelly Connect – Customer Service Representative – Full Time

We’re looking for someone who loves to interact with people, genuinely cares and shows a true passion to help others.​

At KellyConnect we offer a desirable career path and growth opportunity with a well established, reputable and exciting company!

In this long-term, full time position you’ll be part of a virtual team providing world-class service and support to customers.​ We’ll give you the equipment and comprehensive training to be a support Rock-Star!

KellyConnect is looking for enthusiastic, empathetic, self-directed candidates for the delivery of superior customer support of our client’s services and products with light sales opportunities.​ If you find it easy to be happy, positive and enthusiastic then this is a great job opportunity for you.​

What your role will include:
Customer Directors are the call center front line which provides the best-in-class quality customer service on every call.​  Following a standard call flow, Customer Directors will verify the available customer product coverage and route the caller to the appropriate level of support.​ Customer Directors will be responsible for documenting all calls accurately using call tracking/​case management system.​  Customer Directors will also be responsible for some light up selling of long-term protection plans.​ This is a full time position.​

Do you have what it takes?​
•    At least 18+​ years of age with a HS diploma or equivalent
•    Ability to work from home in a quiet environment free of background noise and interruption
•    Motivated self-starter
•    Responsive to supervision and direction
•    Strong work ethic; punctual and reliability
•    Ability to work a schedule that may include evenings, weekends, and holidays
•    Ability to listen closely and stay focused on the caller
•    Communicate in a clear and effective manner, both verbally and in writing
•    Possess enthusiasm, empathy, confidence, and willingness to assist through speaking voice
•    Ability to multi-task by reading, typing, and maneuvering through applications while still engaging customer in conversation
•    Willingness to go above and beyond
•    Dedication to role and desire to grow within the organization
·    “User-level” knowledge of computer technology PC/​MAC and Smartphone technology OS/​Android/​Windows mobile a must.​

Candidates will be required to pass a pre-employment screening and criminal background check.​

How to Apply

http://jobview.monster.com/Customer-Service-Rep-Inbound-Call-Center-Customer-Director-Job-Dothan-AL-US-127032655.aspx

 

PostHeaderIcon TeleTech – Customer Service Representatives

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you.  TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer’s needs first. 

 

In this position, you’ll be fielding questions from customers of Fortune 500 brands.  You’ll be assigned to an account and have full training on the product or service which you’ll be assisting customers with.  As a Customer Service Associate, you get to hear the satisfaction from your customer after you’ve been able to help them get the most out of their products or services.     

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you!  In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily.  Its people just like YOU that make TeleTech a great place to work. 

What we offer:

 And here’s the important stuff…  TeleTech provides our associates with:

  • Competive Slary+ bonuses (averaging $8.50-$9.00 an hour)
  • Advancement and Career Opportunities
  • Tuition Reimbursement and Retirement Savings
  • Employee rewards and discounts

What we’re looking for: 

Motivation, Passion, Integrity.  Those are just some of the attributes valued at TeleTech.  Of course, there are some other requirements too.  These include:

 

·         High School Diploma or equivalent

·         6 months or more of customer service experience

·         Competency using Microsoft Windows

·         Exceptional Communication & Verbal skills

·         Ability and desire to excel in a fast-paced work environment. 

How to Apply

 

http://www.TeleTechJobs.com

 

TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.

PostHeaderIcon Support.com – Remote Service Technicians

Support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. We provide a world class customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce. Support.com is defining a new category of technology-enabled services and growing rapidly each year!

As a member of this best-in-class technology services team you will:

  • Answer calls and greet customers
  • Review ticket in customer service tracking application
  • Determine scope of issue
  • Confirm customer agreement to conditions of service
  • Manage credit card processing if necessary
  • Follow through on warranty requests or open issues
  • Encourage completion of customer survey
  • Close the incident within recommended service times
  • Properly document all support calls
  • Adhere to quality standards set by company
  • Represent company in a professional and ethical manner
  • Maintain high level of customer satisfaction with focus on first call resolution

Skills

  • Excellent written and oral communication skills
  • Ability to interpret a flow chart to deliver a work process
  • Ability to learn new technical concepts quickly
  • Communicate technical directions over the phone to inexperienced computer users
  • Excellent customer interaction skills
  • Strong organizational and multitasking skills
  • Ability to problem-solve
  • Ability to follow written instructions
  • Type 30 to 40 words per minute

Responsibilities

Home network setup and repair including:

  • Wireless configuration for all operating systems including Windows, iOS, OSx, and Android
  • Windows network configurations on XP, Vista, and 7
  • Router configuration

Peripherals set up:

  • Game consoles
  • iPads and other tablets
  • Printer and/or folder sharing
  • Wireless printers

Qualifications

Minimum of 1 year experience setting up home networks (or equivalent technical training)

  • 1 year of related experience in a customer service environment
  • Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
  • successfully pass our technical test and complete our interview process

Equipment Requirements:

  • Minimum 3 GHz processor and 4 GB RAM with 1280×1024 minimum resolution
  • Minimum OS of Windows XP SP3, .net4 with security patches applied
  • Dual monitors: 17” screen or greater recommended
  • Broadband connection (1.5MB down /512 kbps up)
  • Anti-Virus Software

Working for Support.com

  • $11.00 per hour
  • Overtime• 100% Work from Home
  • Medical, Dental, Vision benefits
  • 401K plan
  • Paid Time Off
  • Promotional Opportunities
  • Employee Stock Purchase Plan

How to Apply

http://www.support.com/about/careers/openings?nl=1&jvi=olzLVfwk,Job&jvs=www.support.com

 

 

PostHeaderIcon Apple – AppleCare at Home Advisor

You will be provided an iMac and benefits!

Every day, people do amazing things at Apple. What will you do? Here’s your opportunity to do meaningful work by providing world class support for the products that have made Apple an iconic technology company. Come join our team  we’ll provide you an iMac to work from home, and train you to troubleshoot while keeping a focus on the customer. So when customers call in with questions, you won’t just provide answers you’ll provide an experience. Become an At-Home Advisor, and you could be on your way to a career at Apple.

Key Qualifications
Technical savvy, troubleshooting expertise, and minimum typing speed of 35 wpm
Customer service focus and passion for support
Discipline to work remotely from home
Availability to attend approximately five to six weeks of online training on a fixed schedule that may include weekends
Flexibility to work shifts between the hours of 5:00 a.m. CST and 11:30 p.m. CST including weekends
Successful completion of a pre-employment assessment and criminal background check
Successful completion of initial training

At-Home Qualifications
A quiet workspace, ergonomic chair, and desk
High-speed Internet service (2Mbps or better) from a reliable provider
A dedicated telephone land line from a reliable carrier (must be installed before you start work)

Description
As an Apple At-Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs  and remind them that behind our great products are amazing people.

This position comes with competitive pay, great benefits, stock, time off, an employee discount, and dedicated resources to support your ongoing growth and development.

We’re looking for people with technical savy, including the ability to install, maintain, and troubleshoot your own hardware and software. You should be able to multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a Windows environment. You’ll need excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management.

How to Apply

http://www.apple.com/jobs/us/aha.html