PostHeaderIcon Career Connections Inc. – Customer Service Agents – Seasonal

Career Connection Inc. is seeking work-at-home customer support professionals in the following U.S. states: AL, AZ, AR, CO, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, RI, SD, TN, TX, UT, VT, VA, WV, WI, and WY.  These are part-time seasonal positions.  You must be 18.

They are hiring now for this position. Training is ongoing! Training will be full time for 3 weeks; then 15-40 hours per week schedules.

Training – 30 hours week

Peak Season – January – April (30-40 hrs a week)

Mini Peak Season – October (30-40 hrs a week)

Off Season – Remaining months (Part-time hours)

Part-time; seasonal; tax preparation experience a plus!

Are you looking for something different than the traditional work environment?
Are you interested in part-time flexible hours that supports your home life?
Do you want relief from the commute and expensive gas prices?
Would you like to dress casual everyday?

Then we have a job that might interest YOU …

As a CCI Work At Home (WAH) Customer Service Agent, you will use your strong customer service focus, strong problem solving skills, and your empathetic/compassionate approach to take incoming customer calls in a Virtual Call Center environment.

We are looking for persons who have the ability to work independently, who are self disciplined and can operate effectively with minimal supervision.  Your skills should include self-help and technical support self-help.  The WAH program also requires you have strong comprehension skills, strong problem solving skills and schedule flexibility.

Customer Service Agent Responsibilities:

  • Provide customer support to clients via phone, email or web channels.
  • Learn and become knowledgeable of client’s products or services.
  • Accurately log all interactions via established business process and tools
  • Provide prompt, reliable and accurate information to customers while adjusting to the pace of the caller
  • Demonstrate ability to identify solutions based on established processes and procedures.
  • Demonstrate effective soft skills, active listening, and ability to empathize with the customer’s situation
  • Act with sensitivity in all customer interactions
  • Effectively manage length of calls / handle time
  • Display effective time management skills
  • Promote teamwork and contact center success

Skills / Requirements

Core Competencies:

  • Keyboarding skills at a minimum of 30 wpm
  • Computer proficiency, keyboard and/or web navigation skills
  • Good problem solving, analytical and data entry skills
  • Effective verbal & written communications skills
  • Ability to work with minimal supervision & handle pressure
  • Excellent customer service skills
  • Professional phone etiquette

Requirements:

  • Strong communication and customer service skills
  • Ability to work independently
  • Flexibility to accommodate changing work shifts
  • Computer proficiency
  • High school diploma, GED or above
  • 1-2 years experience working from a home office is helpful
  • Tax preparation/support a plus!

Technology that meets the following:

  • Quiet work area; free of background noise and distractions, with a door
  • 17″ monitor or larger with minimum screen resolution of 1280 x 1024, keyboard and mouse, and speakers or an audio headset.
  • High speed Broadband Internet connection (not wireless) with a minimum of 384Kbps upstream and 512Kbps downstream
  • Dedicated telephone analog landline (not wireless)
  • Corded telephone with mute button (not cellular)
  • Telephone headset that plugs directly into the phone (not wireless)

Must be at least 18 years old to apply, and pass a criminal background check, and comprehensive assessments during and after training. CCI is an equal opportunity employer.

As part of the interview process you will be expected to demonstrate via video conference that you have the above listed technology requirements prior to candidate consideration.

How to Apply

http://www.ccicareers.com/wah.htm

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